Team Sewell
  • Sewell Toyota of Wichita Falls - Service
  • Wichita Falls, TX, USA
  • Base + Commission
  • Full Time

Insurance, Paid Time Off, 401K, Company Provided Short Term and Long Term Disability, Company provided Life Insurance

Toyota Service Advisor
Sewell Toyota is hiring for a professional and customer friendly Service Advisor. We are driven by a strong customer focus and creating an experience that exceeds all expectations. This is a key role in the service department that is responsible for driving service sales and gross profit, and for proper handling of service customers. The Service Advisor influences the customer experience in providing knowledgeable assistance with repairs, while maintaining a great team orientation with technicians to get quality work completed. Experience in automotive and in customer service is highly preferred.

Schedule: Mon Fri 7:30 am to 6:00 pm. Every other Saturday. Day off available during week when on Saturday rotation.

Job Responsibilities
  • Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer pay and warranty service. Let customers who are waiting in line know that they will be helped soon.
  • Schedule appointments using dealership-approved forms.
  • Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
  • Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
  • Obtain customer and vehicle data. Secure method of payment.
  • Test-drive the vehicle with the customer if there is any question as to the nature of the problem.
  • Provide estimates of labor and parts. If cost cannot be determined, leave open and contact customer later for approval.
  • Obtain customer's signature on Repair Order.
  • Set a time with the customer when they will be called to discuss the status of their vehicle.
  • Obtain accurate customer contact information.
  • Follow up progress of each Repair Order during the day. Contact customer by telephone regarding changes in the estimate or time promised. Record changes on Repair Order in approved fashion.
  • Deliver vehicles to customers and answer any questions. Review work performed and explain charges or coverage.
  • Advise the customer of future maintenance or repair needs.
  • Ensure all needs were met; ask if there is anything else that can be done. Explain the survey they will receive and the importance of it.
  • Attend training classes and meetings.
  • Eagerness to learn how to provide superior customer care
Education and/or Experience
         High School Diploma or the equivalent
         Factory training credentials is preferred
         1 year in auto repair facility
         Excellent oral and written communication skills
         Valid driver's license and insurable driving record

Compensation is based on experience. Advisors are paid salary plus commission.
Benefits include medical, vision and dental insurance, 401K retirement savings plan, company paid life insurance, paid time off, company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About Our Dealership
Sewell strives to be a place where people Love to work and Love to do business. At Sewell, we recognize the value of continuous growth.  We believe every member of our team has unique talent and we are committed to helping them reach their full potential. If you're looking for a team that can help you reach new heights, complete the application!
Team Sewell
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