Team Sewell
  • Sewell Ford - Admin
  • Odessa, TX, USA
  • Base + Commission
  • Full Time

Benefits include medical, vision and dental insurance, 401K retirement savings plan, company paid life insurance, paid time off, company paid continuing education and training.


Service Advisor: Sewell Automotive

Sewell has a new opportunity for a Service Advisor,  responsible for providing top notch customer service, facilitating the service maintenance and repair process for our clients, while ensuring efficent operations in the department. The Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations. Experience in automotive and customer service highly preferred.

 

Job Responsibilities

Greet each customer in a prompt, courteous manner 100% of the time

Schedule appointments using dealership-approved forms

Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately

Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed

Obtain customer and vehicle data. Secure method of payment

Test-drive the vehicle with the customer if there is any question as to the nature of the problem

Provide estimates of labor and parts. If cost cannot be determined, leave open and contact customer later for approval

Obtain customer's signature on Repair Order

Set a time with the customer when they will be called to discuss the status of their vehicle

Obtain accurate customer contact information.

Follow up progress of each Repair Order with assigned technician

Contact customer by telephone regarding changes in the estimate or time promised. Record changes on Repair Order in approved fashion

Deliver vehicles to customers and answer any questions. Review work performed and explain charges or coverage

Advise the customer of future maintenance or repair needs

Ensure all needs were met; ask if there is anything else that can be done. Explain the survey they will receive and the importance of it.

Attend training classes and meetings.

Education and/or Experience

         High School Diploma or the equivalent, professional training or degree in business field preferred

         Factory training credentials preferred

         1 year in auto repair facility highly preferred

         Excellent oral and written communication skills

         Valid driver's license and must be insurable

Compensation

Compensation is based on experience. Advisors are paid on a commissioned based pay plan.

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, company paid life insurance, paid time off, company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About Our Dealership

Sewell strives to be a place where people Love to work and Love to do business. At Sewell, we recognize the value of continuous growth.  We believe every member of our team has unique talent and we are committed to helping them reach their full potential. If you're looking for a team that can help you reach new heights, complete the application!

Team Sewell
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